FREQUENTLY ASKED QUESTIONS
1. Do you ship items internationally?
Yes! For certain countries, we provide a flat-rate shipping solution, which you'll see at check out. This option has the advantage of usually being duty prepaid, which means that most (but not all!) of the time you should not have to interact with customs or pay duty/VAT, although I can not guarantee that you will not be charged additional fees by your country's Customs department.
Countries that are included in this option: Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Poland, Portugal, US Puerto Rico, Romania, Slovak Republic, Slovenia, Spain, South Korea, Sweden, United Kingdom.
If you don't live in one of those countries, you can use a freight forwarder like Shipito.
2. How long will it take for my order to ship?
Flash Sale orders are pre-ordered, and will ship around the estimated ship date stated on the product page. If for some reason we cannot meet this deadline, we will send an email to let you know the new ship date.
All other product orders take 1-3 business days to be processed, and 3-8 business days to arrive after being processed. If you purchase a flash sale item with other items, the flash sale item will be shipped separately so we don’t hold up the rest of your order.
3. What is your return policy?
You may return non-flash sale items that are unopened and unused from the shop for a full refund within 2 weeks of receiving the item, however we do not provide prepaid shipping labels, and are not responsible for the cost to return the item to us. We do not accept returns for flash sale items.
4. What should I do if I have a damaged item?
Please contact support with a picture of any damaged items. All missing or damaged or items must be reported within 7 days of delivery to qualify for a replacement or refund based on product availability. It may take several weeks to get a replacement sent out to you, but we will certainly be taking care of it. Damaged packaging will not be considered a damaged product.
5. Will tax be added to my order?
You may be charged sales tax depending on what state you live in. You'll see any taxes on checkout. The tax rate for your order will be the combined state and local rate(s) applicable to the address where your order is being shipped.